Privacy Policy for JL Home Cleans

Effective Date: 17 May 2026

At JL Home Cleans, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when using our services or contacting us.

1. Information We Collect

We may collect and store the following information:

• Name

• Phone number

• Email address

• Home address

• Information relating to your cleaning requirements

• Messages sent through forms, email, WhatsApp, or social media

We may also collect limited website data such as:

• IP address

• Browser type

• Pages visited

• Cookies and analytics data

2. How We Use Your Information

We use your information to:

• Provide cleaning services

• Respond to enquiries

• Arrange quotes and bookings

• Communicate about appointments

• Improve our website and services

• Send updates or marketing communications (only if you have agreed)

We only collect information that is necessary for running our business effectively.

3. How Your Information Is Stored

Your information is stored securely and only accessible to authorised individuals within JL Home Cleans.

We take reasonable steps to protect your personal data from loss, misuse, or unauthorised access.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party providers where necessary to operate our business, such as:

• Booking or invoicing software

• Website hosting providers

• Payment processors

These providers are required to handle your data securely.

5. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

You can choose to disable cookies through your browser settings.

6. Your Rights

Under UK data protection laws, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Withdraw consent for marketing communications

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

JL Home Cleans
Phone: 07779 287891
Email: contact@jlhomecleans.co.uk

8. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes to our services or legal requirements. Any updates will be posted on this page.